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Handling difficult people : what to do when people try to push your buttons
Townsend, John- ISBN9789710495191
- publisher
- description123 pages
- Lagro Branch
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Notes
- Originally published in the U.S.A under the title Handling Difficult People.
Notes
Bibliographic Note
Includes bibliographical references (pages [124]).
Content
- Be honest about life with difficult people
- Understand why people are difficult
- Diagnose the disease
- Release what doesn't work
- Decide what you want