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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers

Laughlin, Sara

  • Project 8 Branch

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Notes
  • Bibliographic Note
    Includes bibliographical references (137-139 pages) and index.
    • Content
    • The continuous improvement approach
    • Identify library processes and assess their importance and condition
    • Standardize the process
    • Measure process performance
    • Rapidly improve the process
      Subjects