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Hotel operations management

  • ISBN
    9789813136625
  • edition
    Third edition
  • publisher
    Singapore : Pearson, 2020
  • description
    xix, 595 pages : illustrations
  • Loan Period
    Room Use Only
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Other Related Information

Notes
  • Bibliographic Note
    Includes bibliographical references and index.
    • Content
    • Overview of the hotel industry
    • The guest service imperative
    • The hotel general manager
    • General managers are leaders
    • Human resources
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