Digital

The future of service post-COVID-19 pandemic, volume 1 : rapid adoption of digital service technology

Locations

Item is Digital Only

This item does not have a hard or physical copy, and therefore it can only be viewed through an electronic device. You can access the eBook by clicking the "View Online" button above.

Other Related Information

Notes
  • Bibliographic Note
    Includes bibliographical references.
  • Content
    • Preparing for accelerated third order impacts of digital technology in post pandemic service industry : steep transformation and metamorphosis
    • How the COVID-19 pandemic is reshaping the education service
    • Rethinking higher education post COVID-19
    • Transformative value co-creation in healthcare services in the COVID-19 era: the case of Centro Cardiologico Monzino
    • Technology perception and productivity among physicians in the new norm post-pandemic : a dynamic capabilities perspective