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Customer service : building successful skills for the twenty-first century
Lucas, Robert W.- ISBN0072938056
- editionThird edition
- publisher
- descriptionxvi, 416 pages : illustrations
- Main Library
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Notes
Bibliographic Note
Includes bibliographical references (pages 406-408) and index.
Content
- The profession
- Skills for success
- Self-help skills
- Enhancing customer relationship
- Customer service for the twenty-first century
Subjects