Manual for call center agents

Aureus, Teresita A.

The Apple experience : secrets to building insanely great customer loyalty

Gallo, Carmine

Service leadership : the quest for competitive advantage

Gronfeldt, Svafa

A guide to customer service skills for the service desk professional

Knapp, Donna

Work-imposed stress and sexual risk behaviors among customer service representatives

Tuzon, Divinia Joy C.

Guest service in the hospitality industry

Bagdan, Paul

The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business

Scott, David Meerman

Customer care & interpersonal skills

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers

Brinkman, Rick

Customer service : building successful skills for the twenty-first century

Lucas, Robert W.